Relief Captain

Nanaimo, BC, Canada .
full-time . November 21, 2024

Description

About Vancouver Island Ferry Company (VIFC) and Hullo

We’re the Vancouver Island Ferry Company, a modern Canadian ferry company transforming how we travel in British Columbia. It’s all about being an easier, faster, and more enjoyable ferry experience.

Headquartered in Nanaimo and operating under our service brand Hullo, we will provide service between downtown Vancouver and Nanaimo. We’re talking comfortable and reliable sailings in around 70 minutes, a seamless booking process complete with reservable seats, and refreshments that will be just that…fresh. Say goodbye to the biggest pain points of travel and be ready to be welcomed aboard with a smile and a “hullo”.

The Hullo Culture

At Hullo, we're all about taking things to the next level! Our obsession with safety and delivering an unforgettable guest experience is only matched by our passion for constant improvement. We don't settle for the ordinary - we encourage our employees to think outside the box, innovate and make waves. With data-driven decision making and a continuous improvement mindset, we are committed to raising the bar in everything we do.

VIFC is an Equal Employment Opportunity employer. We are strongly committed to diversity and inclusion in our organization. All qualified applicants will receive consideration for employment regardless of their race, color, religion, sexual orientation, gender identity, national origin, disability, and any other category protected under applicable law. We welcome all qualified applicants who contribute to the further diversification of ideas. 

About the Role

We are seeking a driven and qualified Relief Captain to oversee vessel operations and ensure the highest standards of safety and service. This role requires a dynamic leader who can adapt to various responsibilities, stepping in as needed to support both the crew and operations.

This role will champion the onboard team and foster a best-in-class customer experience. Safety, reliability, and passenger satisfaction are our commitments to its passengers. To achieve our reliability commitment and support our team, Our Relief Captain will command two brand new state-of-the-art, purpose-built Damen 4212 high speed (fast ferry) vessels.

At Hullo, we value the well-being of our crew members and prioritize your work-life balance. As a result, we take a unique approach to staffing, ensuring that our crew members have a predictable schedule throughout the year. This allows you to plan your life with certainty and achieve a healthy work-life balance. Hullo invests in our employees by providing full-time permanent positions and a condensed work scheduled.

Responsibilities 

This position involves dual responsibilities as both Captain and Mate.

Key Responsibilities:

Vessel Operations Management:

Oversee all vessel operations, including navigation, maintenance, and compliance with government and industry regulations.
Ensure the vessel's seaworthiness prior to each departure, regardless of role.

Crew Training and Mentorship:

Train and mentor crew members on safety procedures, fostering a culture of safety and preparedness
Participate in onboarding and training for new hires, seasonal staff, and contractors.

Team Supervision:

Supervise and support the onboard crew, promoting teamwork and acting as a cultural steward for the brand.
Collaborate with senior managers and fellow captains to enhance service organization and meet customer needs.

Safety and Emergency Preparedness:

Uphold safety protocols for all activities, ensuring compliance with company policies and procedures.
Ensure the crew is trained and prepared for drills and emergency scenarios, adapting leadership as needed.

Operational Oversight:

Oversee the completion of monthly work orders, vessel operations, and annual equipment refits.
Assist with regulatory inspections, ensuring readiness and compliance.

Process Improvement:

Identify and implement process improvements to enhance operational efficiency and reliability.
Foster a collaborative environment that encourages feedback and innovative solutions.

Guest Experience Enhancement: Deliver a consistently positive guest experience by leading or supporting service initiatives as required.

Safe Navigation: Safely navigate the vessel, providing clear direction to crew members and maintaining accurate records of personnel and resources.

Training and Development: Actively participate in training exercises, supporting the development of all personnel on board.

Flexibility in Role Assignment:

The individual will dynamically transition between Captain and Mate responsibilities based on operational needs, demonstrating adaptability and a comprehensive understanding of both roles to ensure optimal vessel performance.

Requirements

Valid Transport Canada Master 3000 Gross Tonnage TC certification or equivalent
Reciprocal Agreement candidates are encouraged to apply (Certifications from Australia, Ukraine, UK, Ireland etc…) 
Ability to legally work within Canada (Work permit, PR, Citizen)
Valid STCW Certificates
Valid Canadian SFM 
Passenger Safety Management (a bonus)

Bonus: Knowledge of the navigation of the Salish Sea and /or experience on routes similar in nature

We’re Here for You 

At Hullo, we prioritize the well-being of our crew and promote a healthy work-life balance. Our unique staffing approach provides predictable schedules, allowing you to plan your life with certainty. We offer full-time permanent positions, a condensed work schedule, paid time off, and opportunities to earn valuable sea time for career advancement. 

We get it – sometimes things happen in life that you can’t control. At VIFC, people are our greatest asset, and we want to support you and those you care about beyond the paycheque. That’s why we’ve created a comprehensive health and wellness benefits program to promote your physical and mental well-being so you can perform at your best. Better yet, it’s flexible since one size doesn’t fit all! 

Guaranteed full-time hours for the entire year
Flexible Spending Account: You can use it for additional health coverage should you need it and/or to support your personal wellness (like paying for your gym membership, sporting equipment, kids activity classes etc..)
VIFC-paid premiums for Extended Health and Dental (employee and family), available on your first day of employment
RRSP matching program
Virtual doctor access and employee support services
Support your retirement planning with annual employer RRSP contributions
Annual Paid Vacation

What We’re Looking For 

A strong interest and ability to thrive in a dynamic start-up environment, where agility and innovation are key. 
A natural curiosity, humility, and hunger for growth 
Process-driven with a meticulous eye for detail, you take pride in ensuring accuracy and mastering all aspects of your work. 
A mindset centered on solutions, with a proactive desire to build, improve, and implement effective strategies. 
Quick to embrace change, you effortlessly navigate shifting priorities and evolving challenges. 
A creative thinker who thrives on innovation, eager to infuse fresh ideas into our team and drive transformative projects forward.

We thank all applicants for their interest, but only those selected for an interview will be contacted. 

Compensation

$48.07 - $53.84 per hour

Know someone who would be a perfect fit? Let them know!